This happens to quite a bit of users who come to us. Unfortunately other software products have a habit of creating corrupt QIF files, which is what is causing the issues. Please send us your QIF file and we'll fix whatever is wrong in it and send it right back. This is routine and a lot of users who move to us elect to have us fix their QIF files. You can securely send your QIF file to us here: https://www.moneyspire.com/upload
Also be sure to include a screenshot or list of what your balances should be, and to email us and let us know you sent us the file so we know who to email back once we have fixed it.